How to Deal With Difficult People

This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged ...

How to Deal With Difficult People

Author: Gill Hasson

Publisher: John Wiley & Sons

ISBN: 0857085670

Page: 208

View: 253

DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

How to Deal with Difficult People

1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.

How to Deal with Difficult People

Author: Paul Friedman

Publisher: Skillpath Publications Incorporated

ISBN: 9781878542779

Page: 80

View: 350

1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.

How to Manage Difficult People

This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions ...

How to Manage Difficult People

Author: Alan Fairweather

Publisher: Hachette UK

ISBN: 1848034385

Page: 160

View: 803

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.

Dealing With Difficult People

Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine ...

Dealing With Difficult People

Author: Dr. Rick Brinkman

Publisher: McGraw Hill Professional

ISBN: 9780071487153

Page: 128

View: 804

Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Dealing with Difficult People

Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, ...

Dealing with Difficult People

Author: Roy Lilley

Publisher: Kogan Page Publishers

ISBN: 0749486422

Page: 176

View: 306

Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.

Dealing with Difficult People

And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

Dealing with Difficult People

Author: Harvard Business Review

Publisher: HBR Emotional Intelligence

ISBN: 9781633696082

Page: 141

View: 805

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

Dealing with Difficult People

on how to deal with them Usually this type is deeply insecure . People who are
really good at something aren ' t worried about anyone else . Take them on . Ask
for specifics . Give them some rope and the chances are some other member of ...

Dealing with Difficult People

Author: Roy C. Lilley

Publisher: Kogan Page Publishers

ISBN: 9780749447519

Page: 150

View: 465

Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Dealing With Difficult People In A Week

There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Dealing With Difficult People In A Week

Author: Naomi Langford-Wood

Publisher: Hachette UK

ISBN: 1444158856

Page: 128

View: 659

The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

How to Deal with Difficult People

What can you do about the inevitability of difficult people in your life? Well, this book is here to help. The enclosed pages are stuffed with excellent tips on how to deal with all sorts of difficult people.

How to Deal with Difficult People

Author: Madison Taylor

Publisher: Createspace Independent Publishing Platform

ISBN: 9781541018556

Page: 108

View: 358

Difficult people can seriously throw off your vibe. They make your life more challenging and they cause you needless stress and pain. Unfortunately, difficult people are also inevitable. You are bound to come into contact with a rude, manipulative, pessimistic, indecisive, or excessively needy people several times throughout your life. If you work in certain fields such as sales, management, or customer service, you will encounter difficult people even more than most. You may also struggle with your family or co-workers being difficult and making your life harder. What can you do about the inevitability of difficult people in your life? Well, this book is here to help. The enclosed pages are stuffed with excellent tips on how to deal with all sorts of difficult people. You will learn how to stop taking difficult people so personally, how to distance yourself from troublemakers, how to improve your communication, and how to persuade stubborn people to see or do things your way. There are tips for every possible kind of difficult person that you may run into during your lifetime. You will make your life much easier and you will eventually learn to prevent conflict before it even starts with the help of this handy guide. What else do you need to know about dealing with difficult people? Difficult people are people, just like you. Learning how to deal with difficult people calls for finesse and delicacy. Once you master this, your life will become so much easier. You will no longer cower in the break room to avoid an obnoxious co-worker or get into shouting matches with your aunt at holiday get-togethers. So start reading now to improve your interactions with difficult people and to increase your quality of life.

How to Deal with Difficult People

In this book, How to Deal with Difficult People Smart Tips on How to Handle the People Problem and Get the Best Out of Your Life, you will find plenty of tips and advice to make you more confident when it comes to dealing with people who ...

How to Deal with Difficult People

Author: Katerina Griffith

Publisher:

ISBN: 9781801444590

Page: 160

View: 503

Handling Difficult People

A basic instructional guide on how to successfully deal with difficult people in all walks of life

Handling Difficult People

Author: Jon P. Bloch

Publisher: Simon and Schuster

ISBN: 1440563276

Page: 150

View: 770

Bloch provides practical advice for interacting with toxic personalities. Whether it's in the workplace, at home, or during everyday interactions, you'll find the strategies and tools you need to spot the ten most common personality types, and learn what to do-- or how to avoid these types of people altogether.

Dealing with Difficult People

Strategies and useful techniques to help workers learn how to handle stressful situations. Includes effective communication skills, paraphrasing, feedback, interpreting body language and understanding different personality types.

Dealing with Difficult People

Author: Roberta Cava

Publisher:

ISBN: 9780992448974

Page: 392

View: 446

Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others. Completely updated and revised, this international bestseller outlines proven techniques that help workers "keep their cool" in a variety of situations including: Calming angry customers Handling annoying subordinates, co-workers and bosses Dealing with sarcasm and the 'silent treatment' Preventing abusive language and behaviour Recognising and circumventing office politics Sexual Harassment and Workplace Bullying

Difficult People

Difficult People is a book about learning how to handle people who are rude, aggressive and irate in the workplace. You will learn how to diffuse stressful situations calmly and professionally.

Difficult People

Author: Roberta Cava

Publisher: Firefly Books Limited

ISBN: 9781552091258

Page: 180

View: 814

Difficult People is a book about learning how to handle people who are rude, aggressive and irate in the workplace. You will learn how to diffuse stressful situations calmly and professionally.

How to Deal with Difficult People

This book includes: Information on How to Deal with Difficult People in your Life Tips on Identifying Difficult or Toxic People Different Kinds of Toxic People Effective Phrases and Attitudes on Dealing with Difficult People Changing Your ...

How to Deal with Difficult People

Author: Maximilian C Smith

Publisher: Independently Published

ISBN:

Page: 130

View: 411

Are you looking for an effective method for dealing with people? Then keep reading... Are there difficult people in your life? I guess that's why you are here. If you have not encountered difficult people before, then it is high time you start preparing for when that happens - because it will! The thing with difficult people is that they often defy logic. Unfortunately, some of them are blissfully unaware of the kind of damage their attitude has on the people around them. Others are aware of the negative impact their actions cause but yet choose to derive their satisfaction from stirring up chaos and pushing people's buttons hard to know how far they can go. Whichever the case, their actions create unnecessary complexity, stress, and strife. According to research, it is evident that difficult people can cause those around them stress. What is even more disturbing is the fact that fear has been shown to have a lasting negative impact on the human brain. When you are exposed to stress even just for a few days, the effectiveness of the neurons in your hippocampus - the part of the brain that is responsible for memory and reason - becomes compromised. If the stress goes on for several months, then the neurons are likely to get damaged. In other words, anxiety is one of the formidable threats to achieving success. If it gets out of control, then the chances are that your performance is affected. The good news is that some of the common causes of stress are very easy to identify. For instance, if your company is working towards getting a grant for you to function, there is a high chance that you will feel stressed and learn how to manage it. However, when the source of stress is unexpected, then chances are that it will take you by surprise, and this is what causes the most harm. This book includes: Information on How to Deal with Difficult People in your Life Tips on Identifying Difficult or Toxic People Different Kinds of Toxic People Effective Phrases and Attitudes on Dealing with Difficult People Changing Your Environment ...And so much more!! Indeed, dealing with difficult people is one of the toughest tasks in life. They are the kind of people who will ruin your perfect day before it can even begin. It could be a colleague, family member, partner, or friend. It could also be anyone random you run into at the street. Whoever that may be, the trick is to ensure that you have armed yourself with the above methods, steps, and approaches to deal with them appropriately. Realize that difficult people exist all around us, and if you don't do something about them, then you risk letting them hurt others. Anyways I can go on and on talking about how to deal with these kind of people but it is best if you learn for yourself by buying this book. Learn with us so that we can help you with your problem. So, why don't we get started and learn more about how to deal with toxic people? Press the buy now button and find out!

Overcoming Conflict

You'll learn... ten common myths about conflict how to properly discuss differences and issues the importance of observing body language what to do when someone confronts you the power and meaning of forgiveness By applying the principles ...

Overcoming Conflict

Author: Bob Phillips

Publisher: Harvest House Publishers

ISBN: 0736968113

Page: 240

View: 167

Discover the Right Way to Handle Conflict Conflict is an unavoidable part of life, but you can control how you respond to it. You can let difficult situations fuel your anger and stir your desire to retaliate—or you can choose to grow in empathy, honesty, and acceptance. It's up to you. Overcoming Conflict will give you the confidence you need to solve arguments, settle disputes, and restore harmony. You'll learn... ten common myths about conflict how to properly discuss differences and issues the importance of observing body language what to do when someone confronts you the power and meaning of forgiveness By applying the principles in this book, you will develop new patterns of behavior that will significantly improve your personal and professional relationships and give you greater peace of mind when conflicts arise.

The Schmuck in My Office

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results.

The Schmuck in My Office

Author: Jody Foster

Publisher: St. Martin's Press

ISBN: 1466887117

Page: 288

View: 254

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office---a difficult, disruptive person who upsets the workplace, confuses coworkers, and causes concern. It’s hard to understand why schmucks act the way they do, but one thing is certain---they seem to come in all shapes and sizes. . . . - Narcissus---the condescending attention-seeker who carelessly steps on everyone’s toes - The Flytrap---the bringer of chaos whose emotional instability causes an office maelstrom - The Bean Counter---the orderly perfectionist who never gives up control, even when it’s full-steam-ahead to disaster - The Robot---the unreadable stone wall who just can’t connect Sound like anyone you know? These are just a few of the more prominent types of difficult people at work. In The Schmuck in My Office, Dr. Jody Foster explains the entire spectrum of people we may think of as schmucks, how they can decrease productivity, destroy teams, and generally make everyone else unhappy. Along with nailing down the various types, she looks at personality traits and explains how dysfunctional interactions among coworkers can lead to workplace fiascos. She helps readers understand schmucks as people, figure out how to work with them, and ultimately solve workplace problems. She also makes readers consider the most difficult thing of all: despite where your finger may be pointing, sometimes you are the “schmuck”! Let Dr. Foster teach you how to make your workplace a happier and more productive one.

Handling Difficult People

"Put an end to ineffective and unhealthy responses to the difficult people in your life"--Provided by publisher.

Handling Difficult People

Author: John Townsend

Publisher: Integrity Pub

ISBN: 9781591454779

Page: 123

View: 454

"Put an end to ineffective and unhealthy responses to the difficult people in your life"--Provided by publisher.